How email verification works on vila mobile
When you create an account on vila, our system asks for your email address and a strong password. You enter your email, confirm the password, and tap "Create Account" on Android or iOS. Our server immediately sends a verification email to that address. The email contains a clickable link that confirms you own that email and have access to it.
On your phone, you open your email app (Gmail, Outlook, or whichever service you use), find the message from vila, and tap the verification link. This action takes you back to the vila app or website, where your email is instantly confirmed. Your account is now active, and you can log in, complete KYC verification, deposit funds, and start engaging with games and markets on our platform.
Email verification is a standard security practice that protects your account from unauthorized access and ensures only legitimate users can access our platform.
Why we require email verification on vila
We ask you to verify your email for several important reasons. First, it confirms that you have access to the email address you provided, which prevents someone else from creating an account using your email. Second, it establishes a recovery method — if you forget your password or lose access to your phone, we can send a password reset link to your verified email. Third, it allows us to send you important account notifications, such as alerts when withdrawals are processed or when unusual login activity is detected.
Email verification also complies with local regulations in Indonesia. When you use our platform to engage with Liga 1, Piala AFF, live-dealer games, or esports markets, we need to verify your identity and contact information. Email verification is the first step in that process, followed by KYC (identity documents) and two-factor authentication on your phone.
Troubleshooting email verification on mobile
If you don't receive the verification email within a few minutes, here are the steps to resolve the issue:
- Check your spam folder: The verification email sometimes ends up in Spam or Promotions. Check those folders in your email app and mark the message as "Not Spam" so future emails from vila arrive in your Inbox.
- Verify the email address you entered: Open the vila app and check that the email address you provided during account creation is correct. If you made a typo, you may need to contact our support team to update it.
- Request a resend: On the account creation page, look for a "Resend Verification Email" button. Tap it, and we'll send another verification email. Wait a few minutes before checking your email.
- Check your email provider's security settings: If you use a strict email filter or security setting, it may block emails from vila. Temporarily relax those settings and request a resend.
- Contact support: If none of the above steps work, our support team can help. Visit our FAQ or contact us through the app to request assistance.
Quick fixes on your phone
If you're in Jakarta, Surabaya, Bandung, or Medan and experience email delays, remember that email delivery can take a few minutes. Check your Spam folder first — it's the most common reason verification emails don't appear in your Inbox.
If the resend button isn't working, try closing the vila app completely and reopening it. This refreshes the app's connection to our servers and often resolves temporary issues. If problems persist, our support team is available to help.
Managing your email after verification
Once your email is verified on vila, you can update it anytime in your account settings. To change your email, open the app, tap your profile icon, and select "Account Settings." Find the "Email Address" field and tap "Change Email." We'll send a verification link to your current email asking you to confirm the change. Tap that link, and your new email is verified and active.
Your verified email is linked to your account recovery. If you forget your password, we send a reset link to your verified email. If your phone is lost or stolen, you can log in to vila from another device using your email and password — no phone number or text message needed. This makes email verification a critical part of your account security.
Email verification and account security
Email verification is the foundation of account security on vila. After your email is verified, you can enable two-factor authentication (2FA) on your phone. With 2FA enabled, every login from a new device requires a code from your phone, adding an extra layer of protection. Your verified email also receives notifications when 2FA is enabled, disabled, or triggered during a login attempt.
We also use your verified email to communicate about your account. When you place bets on Liga 1, Piala AFF, or esports markets, deposit via DANA or e-wallet, or withdraw funds, we send you a confirmation email. If unusual activity is detected (e.g., a login from a new country or device), we send you an alert so you can verify it's you. This constant communication helps you stay aware of your account status.
Email verification on vila takes three steps. First, you provide your email address during account creation. Second, we send a verification email to that address with a clickable link. Third, you tap the link from your phone or computer, and your email is instantly verified. Your account is then active, and you can proceed to KYC verification, deposit funds via mobile banking, local payment, online payment, e-wallet, mobile banking, or bank transfer, and engage with games and markets on our platform.
Email verification enables several security features on vila. Once verified, you can enable two-factor authentication (2FA) to require a code from your phone for every login. You can also set up account recovery — if you forget your password, we send a reset link to your verified email. Your verified email receives notifications about account changes, login attempts from new devices, and withdrawals. These features work together to keep your account safe from unauthorized access.
If you forget your password on vila, tap "Forgot Password" on the login screen. We send a reset link to your verified email. Tap that link from your phone or computer, and you can set a new password. If you lose access to your verified email, contact our support team immediately — we can help you regain access to your account. For this reason, we strongly recommend keeping your verified email address current and accessible at all times.
Email verification on Android vs. iOS
On Android, our native app includes an email verification screen within the app. When you create an account, the app shows a message asking you to verify your email. You can open your email app from this screen directly, verify the email, and return to vila — the app will detect the verification automatically. On iOS, you access vila through Safari, so the verification process is the same but happens in your browser instead of a native app.
Both Android and iOS support email verification equally well. The time it takes to receive and verify the email is the same on both platforms — typically a few minutes. If you're using the Android app and don't see the verification confirmation after tapping the link in your email, try closing the app completely and reopening it. This forces a refresh and usually resolves the issue.